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• Currency
   Dirham- AED

• Currency Exchange Rate
   Due to the fluctuation of daily exchange rates, the amount charged to the customer may differ
   from the price we quote in foreign currency.

• Tax
   Not applicable

Rental Terms and Conditions

• Rates Include
   Daily and weekly rental with unlimited kilometers. Monthly rental with limited kilometers.

• Rental Duration
   Minimum rental duration is 1 day (24 hours).

• Monthly Rentals
   Monthly rentals are calculated on a 30 day rental period. Advance payment is mandatory and first month payment
   is non-refundable. Early car return will automatically cancel the monthly plan and weekly or daily charge will apply.

• Late Return
  Grace period on car return is 29 minutes, after which an additional day’s rental charge will be applicable.

• Collection of your reserved vehicle
   A vehicle pertaining to any reservation will be reserved for a maximum of 6 hours from its collection due date/time. 
   Any collection after the mentioned 6 hours will be subject to availability.  

• Reservation 
   We confirm car group and any car model of the similar car group available at the time of pick up for advance reservations.
   A specific car model reservation is currently available only for sports vehicles however special terms and conditions apply.

• Cancellation and No Show
   If you cancel your booking on the same day the reservation is made, no cancellation fee will be applied.

   If you cancel your booking up to 3 days prior to collection you will receive a full refund less AED 250
   which will be applied by way of compensation.

   If you cancel your reservation within 3 days prior to the rental date shown in your booking, a fixed
   compensation amount, similar to the average 3 day rental amount will be applied. If you have rented
   for less than 3 days, the full amount of the voucher will be kept as compensation.

   If you do not collect your vehicle and do not cancel, there is no refund and the full amount of the voucher
   will be kept as compensation.

   In order to obtain a refund of the amount you have paid for your voucher (where applicable) you must
   write to customerservice@avisuae.ae with the booking reference number and details.   
  

• Off-road Driving
   Not Allowed. Customer is fully liable for any damage or additional costs.

• Rule of Road
   Drive on the right hand side.

• Weekend
   Friday and Saturday.


• Age Limit
  Minimum age is 21 years old for groups A to E. For vehicles from group F and above, minimum age is 25 years.
   There is no maximum age limit.


All you need to know about required Documentation, Method of Payment and Deposit

Avis provides different level of insurance, Have a look through our Additional cover section


Cross Border Rentals

Avis vehicles cannot be driven and/or dropped off outside the United Arab Emirates.

According to the new rules for travel by vehicle to Oman, we will not be able to allow our vehicles to travel to Oman
or provide Oman insurance until further notice. 


Charges

• After Hours Charge
  This is subject to AVIS down town locations which are not open 24 hours.
  For pick-up or drop-off out of opening hours, after hours charge of AED 100 applies.

• Additional Driver
  This is subject to AVIS driver qualification and will be charged at AED 75 for each additional driver, per rental. Read more

• Young Driver
  Drivers between 21-23 years old are subject to the fee of AED 10 per day or maximum AED 100 per month as per lack of driving experience and therefore, high insurance risk.

• Airport surcharge
  A surcharge is applicable for all rentals taking place at any airport locations in the UAE. Read more

• Baby / Child / Booster Seat
  Baby / Child seats are subject to availability at all AVIS rental offices. Read more

• GPS / Navigation System
  GPS rental is subject to availability at all AVIS rental locations. Read more

• Lost or damaged GPS
  AED 1000 charge applies.

• Fuel Charges
  Petrol is not included in the rates. Vehicles must be filled with special grade petrol and must be returned with the same level 
 of fuel as it was at the point of collection. Please be aware that we are unable to give a refund for unused fuel.
  Missing fuel will be charged at AED 3 per liter.

• One Way Fee
  A drop off fee is applicable when renting a vehicle in one city and dropping it off in another. Read more

• Valet Charges
  If the car is returned with an extremely dirty interior (e.g. Sand or mud particles found in the car, or pets hair on the seats, tea, coffee or any other edible items staining  the car seats, seat burns, etc.),
  there will be a charge of  AED 250 as valet charges. If the car is returned with an extremely dirty exterior, there will be a charge of AED 50 as valet charges.

• Non- Smoking Charges- Avis operates a non-smoking fleet
  Vehicles returned with smoke or unacceptable odour will require a full valet and as such a fee of 250 AED shall be chargeable to the customer.

• Use of the rented vehicle
  AVIS vehicles are to be used for non-commercial passenger transportation only. Valet charges will apply for pet’s transportation or misuse of the vehicle. 
  Only authorized drivers, stated on the rental agreement are allowed to drive an AVIS vehicle.


• Avis Delivers
  Delivery and Collection services are available, on request, subject to driver and vehicle availability.  Read more

Learn more about Applicable taxes

Find more about Accident, Breakdown and Repairs

 


Holidays

Dubai, Abu Dhabi and Sharjah Airports are open on all holidays. Customers would have to contact the Call Centre to enquiry about other locations timings during holidays.
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Chauffeur Drive Services - Point2Point

Chauffeur Drive Charge applies. Refer to Call Center for an offer.
Leave the driving to our Chauffeurs. Receive luxury treatment to and from any location across UAE. To book, please contact our Call Centre on 800 AVIS (2847) or +971 4 3307272
or via email on callcentre@avisuae.ae
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